Initials CX

Initials Retail

Building brands and baskets

We work on the principle that retail is where brand strategy, creative content, and customer experience meet. It’s where brand promises turn into real-world impact.

Today’s shopper journeys are complex, so we go beyond linear path-to-purchase models. Using our Consumer Journey Hacker™ approach, we harness real-time data to uncover motivations, remove barriers, and deliver targeted retail solutions that drive action.

From in-store activations to omnichannel campaigns, we connect brand purpose to shopper needs—creating experiences that are both consistent and culturally relevant.

With work spanning 20+ global markets, we help brands build trust, loyalty, and conversion—turning footfall into lasting connection.

Social & E-Commerce
Amazon
Shopper

Initials Retail case studies

01. Pepsi Max Fan House Poster Frame 00

Pepsi Max

Fan House
Hansgrohe Digital Transformation 00

hansgrohe

Digital transformation