Initials CX

What we do

We’re an independent customer experience agency.

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For 18 years we've been building brands and rousing audiences at home and across the world. Our expertise and experience in multiple categories covers all channels where we work tirelessly to get brands chosen wherever they're seen. 

  • B2C Brand Icon

    Brand Development

    Brand Development Image

    Engineering

    Evolving a brand's component parts to enhance its market position and customer perception.

    Purpose

    Defining a brand's role in the market and the wider world to create an emotional connection with consumers.

    Design

    Developing visual elements that create a cohesive identity of a brand's essence.

  • B2C Content Icon

    Content Creation

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    Advertising

    Creating multi-channel broadcast content to drive brand saliency and consideration.

    Social

    Managing campaign content and publishing strategy for brand's social communities. 

    Experiential

    Developing live engagement events and campaigns for brand consumers. 

  • B2C Retail Icon

    Retail Activation

    Retail Activation Image

    Social & E-Commerce

    Delivering D2C retail opportunities for brands through digital platforms.

    Amazon

    Optimising product pages and brand presence on the Amazon platform.

    Shopper

    Developing retail media strategies and shopper specific communications campaigns.

  • B2C Tech Icon

    Technical Solutions

    Technical Solutions Image

    UX/UI Design

    Delivering overall user satisfaction through visual design, interactivity and accessibility.

    Build

    Building bespoke digital solutions across multiple technical platforms.

    Support

    Delivering in life support and continual optimisation of a brand's digital platforms.